Refund Policy

We understand—sometimes things don’t go as planned. At EventSeatUK, we’re committed to making sure your experience is smooth and satisfying. If something isn’t quite right with your order, we’ll do our best to help and find a solution that works for you.

When You’re Eligible for a Refund

We review refund requests individually, and you may qualify for a refund if:

Late Delivery: Your order didn’t arrive in time for your event or planned date.

Product Issue: The item is faulty, damaged, or not as described.

Cancellation: You’ve had to cancel your plans or no longer need the order.

To be eligible, please contact us within 30 days of your purchase. We’ll carefully review your case and work with you to resolve it. If approved, your refund will be processed to the original payment method.

Please Note: Service fees and delivery charges are non-refundable. All refund decisions are final, but we promise to treat every case with fairness and care.

Timelines to Remember

Refund Requests: Submit your request within 30 days from the date of purchase.

Processing Time: Approved refunds usually take 5–10 business days to show up in your account, depending on your bank or payment provider.

If Your Product Date Changes

We know plans can shift. If the date for your order or event changes, don’t worry—your purchase stays valid for the updated date, and we’ll make sure it’s ready when needed.

If the new timing no longer works for you, just let us know. We’ll review your refund eligibility or explore other options to support your needs. We want your experience with us to remain smooth and stress-free.

Personal Reasons

Life happens—illness, travel delays, or personal emergencies can change your plans. If that’s the case, reach out. We’ll take the time to listen and try to offer a solution that feels fair and supportive.

Final Note

At EventSeatUK, your satisfaction is what matters most. We know that making a purchase is a meaningful choice, and we want you to feel confident and happy with every step of the process.

If you need help, have questions, or want to talk to someone about your order or options, our team is always here for you.

Email: info@eventseat.co.uk
Website: https://eventseat.co.uk

We value your trust and are truly thankful you chose us. We look forward to supporting you again soon!